Return and Refund Policy

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   Return Policy:

(With Original Sales Receipt)

Returning Product:

You may return up to 10% of your previous year’s purchases without a restocking fee. If you include invoice numbers (10% restocking fees without). Returns over and above this allowance are subject to a 5% restocking fee with invoices, or 15% without. You must submit a list of products to be returned and we will fax back an RMA (returns packing list) to include in the box with your return. Products returnable within 3 and 12 months of the purchase date, and must be in saleable condition and free of price stickers.

All products, including seasonal are returnable with the following exceptions:

· DWSO items (discontinued when sold out), indicated with an asterisk* following the item number

· NONRETURNABLE items (usually dated or limited market items) indicated with @ following the item number.

· Broken package quantities (usually gift or novelty items)

· Items purchased at a discount higher than 51% off retail.

Defective items may be returned to us for credit only. Please note the defect, and re-order product as necessary.

Products damage in Transit is not returnable and you should submit a claim immediately to the carrier. If damage is under $25.00 contact your Account Service Representative.

Guaranteed Exchange Returns of Hilotrax and Bible cases should be done with a sales rep. or an account service rep. All exchange products, which are still current but over 13 months old, will be credited at 55% without an invoice copy.

Curriculum returns: You may return overstocked curriculum up to the indicated dates of each quarter:

Spring………. May 15 Fall……. November 15

Summer……. August 15 Winter…. February 15

Price Quotations: (Please see sample Pricelist of products and services). 

Return Policy

With Original Sales Receipt

Retail Customers Customer Service Returns

Office Supplies- We’ll gladly give you a full refund on office supplies purchased up to 30 days ago.

Technology/Computers, including Configure to Order computers- May be returned up to 14 days after receipt of products, provided that all boxes, manuals, software or accessories are included. Items with missing boxes, manuals, software or accessories will be exchanged only when the computers are returned, or will be subjected to a 15% restocking fee. Items without intact UPC Barcodes are not returnable. The Great House Publishing, Inc. cannot assist in terminating your subscription contract or services with other companies or organizations. 

30-Day Return Period We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.

14-Day Return Period We accept returns or exchanges 14 days from the original purchase on [list products]

Restocking Fee Unless defective, a restocking fee of 15% will be charged on [list of products]. Unless defective, a restocking fee of 25% will be charged on Special Order Products, including [list items].

Missing Items or Damaged Product Fee a missing item or damaged product fee will be charged for any product missing the original packaging or box, packaging material, contents, accessories and or manuals; any product not in “like new” condition.

Non-Returnable Items Include: Labor and/or installation services; consumable products such as [list products] or items that is damaged or abused. Opened [list products] can be exchanged for the identical items but cannot returned for refund. Any merchandise missing the original Universal Product Code (UPC) and/or Barcode are only available for an even exchange on the identical product. Any product that is returned without a promotional item(s) included with the original transaction (e.g. Buy One Get One Free, buy an item, get a different product free; or buy an item, get the other at ½ price off) will have the value of the original promotional item deducted from the refund amount. Any product that is purchased when mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. The Great House Publishing, Inc. or Global Entertainment Company reserves the right to deny any return.

Return And Exchange Requirements Your original receipt is required for all returns, exchanges, price matches and warranty services. All returns, exchanges and price adjustments must be made in the country of original purchase. For cash purchases over [$250.00] and check purchase over [$100.00], your refund will be issued by check from our corporate office within 14 days of the return.

Note Regarding Personal Data on Returned or Exchanged Products Please remove all personal data from any returned or exchanged products. The Great House Publishing, Inc., Global Entertainment Company and/or any of our entities is not responsible for any personal data left on or in a returned or exchanged product.

Privacy Policy If you are interested in learning more about our privacy practices, please contact us at 919-519-4118 or visit us at afbllc.com